Privacy Policy

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Last updated September 24, 2024

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Thank you for choosing TotalBrokerage by Brokerage Management Solutions, Inc (“company”, “we”, “us”, or “our”). We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about our policy, or our practices with regards to your personal information, please contact us at support@totalbrokerage.com.

When you visit our website www.totalbrokerage.com, and use our services, you trust us with your personal information. We take your privacy very seriously. In this privacy notice, we describe our privacy policy. We seek to explain to you in the clearest way possible what information we collect, how we use it and what rights you have in relation to it. We hope you take some time to read through it carefully, as it is important. If there are any terms in this privacy policy that you do not agree with, please discontinue use of our Sites and our services.

This privacy policy applies to all information collected through our website (such as www.totalbrokerage.com), and/or any related services, sales, marketing or events (we refer to them collectively in this privacy policy as the “Sites”).

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Please read this privacy policy carefully as it will help you make informed decisions about sharing your personal information with us.

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1. WHAT INFORMATION DO WE COLLECT?

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Personal information you disclose to us

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In Short: We collect personal information that you provide to us such as name, address, contact information, passwords and security data, and payment information.

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We collect personal information that you voluntarily provide to us when registering at the Sites expressing an interest in obtaining information about us or our products and services, when participating in activities on the Sites or otherwise contacting us.

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The personal information that we collect depends on the context of your interactions with us and the Sites, the choices you make and the products and features you use. The personal information we collect can include the following:

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Name and Contact Data. We collect your first and last name, email address, postal address, phone number, and other similar contact data.

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Credentials. We collect passwords, password hints, and similar security information used for authentication and account access.

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Payment Data. We collect data necessary to process your payment if you make purchases, such as your payment instrument number (such as a credit card number), and the security code associated with your payment instrument. All payment data is stored by our payment processor and you should review its privacy policies and contact the payment processor directly to respond to your questions.

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All personal information that you provide to us must be true, complete and accurate, and you must notify us of any changes to such personal information.

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Information automatically collected

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In Short: Some information – such as IP address and/or browser and device characteristics – is collected automatically when you visit our Sites.

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We automatically collect certain information when you visit, use or navigate the Sites. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Sites and other technical information. This information is primarily needed to maintain the security and operation of our Sites, and for our internal analytics and reporting purposes.

Like many businesses, we also collect information through cookies and similar technologies.

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Information collected from other sources

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In Short: We may collect limited data from public databases, marketing partners, and other outside sources.

We may obtain information about you from other sources, such as public databases, joint marketing partners, as well as from other third parties. Examples of the information we receive from other sources include: social media profile information; marketing leads and search results and links, including paid listings (such as sponsored links).

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Information We Collect & Process on Behalf of Customers

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In Short: We are a data processor.

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In the use of our Services, our customer may store certain information with us as a data processor. When our customers collect information or request e-signatures, we act as a data processor and process information on the customer’s behalf based on their instructions. In the instances of our customer collecting or otherwise adding data, the customer is acting as the data controller and is responsible for the processing of the information. If there are any questions or concerns about how this information is processed in these cases, including your rights as a data subject, please contact the customer directly.

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Information Collected related to Mobile Information

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In Short: We collect mobile information in connection with your consent to receive text messages from Company

We may collect mobile information in connection with sending text messages (SMS and MMS) to you, with your consent. We will not share your mobile information with others for any marketing/promotional purposes (unless shared with a subcontractor providing services to us). We will not share text messaging originator opt-in or consent data, however, with any third parties.