Maximizing Brokerage Success: 3 Steps for Effective Agent Onboarding
The residential real estate market is hitting yet another fever pitch in recent years. Last year, the industry boomed as home prices soared with low mortgage rates. These lower, more attractive, interest rates previously offered prospective home buyers more purchasing power. Although the market conditions of 2023 so far look completely different from 2022, brokerages still have the opportunity to drive growth and maximize success. How? Through effective agent onboarding. Keep reading to learn how your brokerage can onboard newly acquired or hired agents to improve your business performance, even during turbulent times.
The residential real estate market is hitting yet another fever pitch in recent years. Last year, the industry boomed as home prices soared with low mortgage rates. These lower, more attractive, interest rates previously offered prospective home buyers more purchasing power. On the other hand, sellers, along with their agents and brokers, leveraged this high demand to have their ‘pick of the litter’ of multiple offers. As a result, the market experienced record-breaking sales as home values increased to new heights.
This year is a different story altogether. Although the market conditions of 2023 so far look completely different from 2022, brokerages still have the opportunity to drive growth and maximize success. How? Through effective agent onboarding.
Keep reading to learn how your brokerage can onboard newly acquired or hired agents to improve your business performance, even during turbulent times.
Snapshot of the Real Estate Market
Exactly how is the real estate market different this year compared to last? Brokerages across the country face challenging market conditions; interest rates are climbing, home prices are dropping, and the available housing inventory is low.
Recent research by US Bank states, “Mortgage rates remain high. After peaking in November 2022 at 7.08%, the average 30-year mortgage rate in the U.S. dropped to 6.09% in early February 2023, but has been up and down since, standing at 6.32% at the end of March 2023. Higher mortgage rates make borrowing more costly, which can dampen housing market activity.”
As mortgage rates have proven to stay high, brokerage owners are directly impacted. Now, many smaller brokerages, those with 10 agents or less, are being acquired by larger ones. This requires brokerages to onboard more agents at a faster rate. And while bringing on new agents may feel overwhelming or costly to your brokerage’s bottom line, “mergers and acquisitions are steadily becoming one of the most strategic ways a broker/owner can invest in their growth and business,” according to the experts at RisMedia.
Why Rapid Agent Onboarding is Crucial to Success
As brokerages acquire new agents, it is essential for owners and brokers to onboard their new staff effectively. A well-documented and user-friendly onboarding process ensures that new agents are brought up to speed quickly. Effective onboarding increases agent productivity from the start.
A streamlined onboarding process ensures new agents do not miss a beat. Showing your agents that you are providing them with a solid foundation, both logistically and mentally, goes a long way when it comes to empowering agents. Your onboarding process has the power to help your agents understand your commission structures, broadcast listing, and sell more homes faster. Plus, a stellar onboarding process facilitates more agent satisfaction and retention for your business.
Three Steps to Effective Agent Onboarding
Utilize a software system that enables your brokerage to follow these proven steps.
- Automated Checklists
With checklists designed to educate new agents, brokers can automate the entire agent onboarding process. Checklists enable brokers and owners to digitally request the correct information, so your agents can complete it on their time and from the convenience of their mobile device or computer. Optimize your onboarding process to ensure nothing is missed. - Simplify New Hire Transition
If your new agent is coming from a brokerage group that you recently acquired, they most likely used a different set of software tooling and followed different procedures. Your onboarding process should simplify their transition process across tooling, education, and training. It’s best to offer everything your new agents need to learn in one centralized platform. Make the transition as simple and seamless as possible. - Real-time Onboarding Queue
Implement a real-time onboarding queue or a timeline that shows exactly where each agent is in your specific process. This helps brokers and owners never lose track of the progress that’s been made by each newly hired agent. Understand any outstanding work that still needs to get done and help your agents complete each task.
The Ultimate Agent Onboarding Solution
Whether you’re hiring a brand new agent or acquired a group of agents through a recent merger, an effective agent onboarding process starts with a comprehensive back office software solution. The best-performing brokerage software solutions are user-friendly to agents, and they save brokers' budgets by consolidating multiple systems into one platform.
The TotalBrokerage platform is the real estate industry’s most advanced back office solution for today’s top-rated brokerages across the US. Our Agent Onboarding feature is already integrated into your back office solution when you partner with TotalBrokerage. This means you can get all of your agents up and running in no time. If you would like to take our platform for a test drive, request a personalized demo here. We can’t wait to show you what’s in store for your brokerage.